FAQ

Can we view items at your warehouse?

Certain products can be unboxed to be viewed at our warehouse. This must be prearranged with our warehouse team. Alternatively, if a retailer has this product or similar on display, we may be able to arrange a visit to their showroom for you instead.
What if I need to cancel my order?

If you are required to cancel your order, please email through your cancellation request as soon as possible. Our team will then amend this for you. If the order has been paid for, our accounts team will issue you with a credit note. If the order has been dispatched, there may be return/redirection charges from the carrier in which we will need to withhold from the credit note.
I’ve placed an order online, what happens now?

If there are no further instructions required, our team will organise dispatch and advise you of the tracking or carrier information. If your order is a preorder, our team will be in touch to confirm the ETA and receipt of order. If we require further information, one of our team members will be in contact with you via email to discuss your order.
Can anyone walk into your warehouse or do you need to make an appointment?

Our warehouse is strictly by appointment only. To make an appointment please email us at info@ecoora.com.au
Do you have a showroom?

We do not currently have a showroom. Please contact us as we may be able to refer you to a retailer in your area who may have our pieces on display.

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